ProTrain

Theoretical Foundations

objectives

• know the important terms concerning process analysis
• are able to differentiate business processes
• understand the procedure to develop a process analysis
• are able to prepare a process analysis concept
• are able to define the objectives of a process analysis

content

• Kinds of company processes
• Term “process”
• What is a process analysis and what does it serve for?
• Contents and chain of a process analysis
• Developing process action plans

developer

STZ Sächsisches Technologie Zentrum gGmbH für Bildung und Innovation
(Zwickau, Germany)